About us Funnel is the leading Marketing Intelligence Platform, helping marketing teams make data-driven decisions. With just a few clicks, marketers can connect, organize, store, visualize, and share their marketing data reliably. We have offices in Stockholm, Dublin, Boston, and Sydney, and have recently expanded our capabilities through the acquisition of Adtriba in Hamburg.
As we grow globally, we seek a dedicated and proactive Digital Sales Specialist & Support Specialist for our Dublin office. This role is pivotal in assisting and converting Funnel free users by guiding them to maximize the platform's features to achieve their goals. This hybrid role combines sales and customer support, offering you the chance to develop both skills.
In this role, you'll: Handle questions about the product, use cases, features, and pricing from free users via calls, Intercom tickets, and email.Actively resolve user inquiries to increase activation, engagement, and conversion rates.Conduct discovery and demo calls with qualified free users.Close Won Tier 1 deals (smaller deals) and hand over Tier 2 and 3 deals (bigger deals) to our Sales teams.Become an expert in the Funnel product.Represent our users, understanding their needs and making them champions of our platform.Develop strong sales skills.Meet and exceed SLAs and KPIs, including MRR, activities completed, connected leads rate, and productivity. You will also contribute to a shared revenue target.Contribute to experiments to identify high-potential customers and provide feedback to the Marketing team.Follow up with new Tier 1 paying customers to ensure a smooth onboarding experience, in alignment with Customer Success.Collaborate with the product team to improve the user experience.Think strategically, propose new ways of working, and invest in your self-development.The team As a Digital Sales Specialist & Support Specialist, you will be part of the Revenue Development department at Funnel. Our global Digital Sales Specialist & Support Specialist's team plays a crucial role in our PLG motion enhancing the customer experience of our free users and converting them into paying customers.
You're a good fit if you: Have a minimum of 1 year of experience managing a high volume of users in a PLG driven company.Have previous experience in a B2B customer support/consulting role or sales role.Have strong organizational skills.Are eager to learn.Thrive in a fast-paced environment, think strategically, and excel in tactical execution.Are empathetic to user needs and understand their roles and priorities.Have a strong technical aptitude and a passion for MarTech.Enjoy helping customers across Intercom, email, and phone.Work well in teams but also enjoy autonomy.Have experience with platforms like HubSpot and Intercom, or similar.Possess a growth mindset and are experimental, communicative, and data-driven.Are fluent in English (written and spoken). A secondary language (French, Spanish or German) is highly preferred.Other information This role is based in our Dublin office on Barrow Street. We value in-person collaboration, so we work from the office 4 days a week minimum.
We do not support relocation at the moment and therefore we will take into consideration only applicants with valid work permits who do not need sponsorship or appropriate citizenship.
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