Position Description As ESB Networks transition the electricity system to a high renewables, low carbon system, with customers at the centre, there is a need to maintain operational excellence and ensure security of supply, whilst developing and scaling more flexible demand.
ESB Networks have recently realigned the organisation structure to focus on Distribution Markets and System Operation (DMSO) capabilities required to meet the recent Energy Demand Strategy (CRU 21/06/2023) and accelerated Climate Action Plan targets.
As part of the new DMSO structure, the ESB Networks National Distribution Control Centre (NDCC) team is expanding to meet the needs of the future.
The NDCC comprises of the Control Room and Dispatch teams.
The NDCC operates 24 hours a day, 365 days a year, to ensure that centralised operational services are delivered to the required standards.
The NDCC is responsible for monitoring the electricity distribution network, responding to alarms and faults, carrying out remote operations, implementing centralised control, and dispatching field staff when required.
The Dispatcher is responsible for contacting and dispatching field staff when required and maintaining the status of faults and outages as updates are provided.
The role is an office-based in Wilton (with the possibility of some remote working) and requires 8 hour shift work, mornings, afternoon and evenings 7 days a week including public holidays and weekends.
Key Responsibilities Contacting and dispatching of ESB Networks staff efficiently in response to faults on the electricity network Contacting and dispatching of ESB Networks staff efficiently in response to calls from the public and other third parties reporting emergencies and hazards on the electricity network Communication with ESB Networks staff nationwide, Control Room Operators, Customer Call Centre Agents and Emergency Services as required Monitoring, updating status and reporting of faults and emergency calls using ESB Networks' Operations Management System (OMS/NMS) Use of other IT systems and applications to implement National Distribution Control Centre and Network Operations procedures as required Experience and Qualifications Essential Excellent communication and interpersonal skills Experience communicating key information via phone calls and using control/contact centre phone systems Good IT and computer skills - Windows and Microsoft packages Good at multi-tasking, prioritising, and working under pressure A willingness to embrace change and work with new technologies and procedures as they emerge A willingness to work shift hours including evenings, nights, weekends and public holidays A willingness to work additional hours if required outside normal scheduled rota Desirable An appreciation of ESB Networks electrical network and equipment and use of electrical schematics Knowledge of operational management systems or operational technology would be an advantage, but is not a requirement - training will be provided Location ESB Networks National Distribution Control Centre (NDCC), Wilton, Cork.
Reporting to National Distribution Control Centre Supervisor, Leopardstown Road, Dublin 18.
Why ESB?
Opportunity to lead andoperate on frontline ofIreland's transition tonet zero future Embracing & facilitatinga Smart Working Future / Hybrid Working Career developmentthrough mentoring, andtraining Corporate Social Responsibility Opportunities Active Social & Sports Clubs Networking opportunities Credit Union Generous Pension Contributions Access to Staff Well Being programmes Generous parents leave entitlements Great team environment working to our Core Values - Courageous, Caring, Driven and Trusted ESB has a comprehensive Diversity and Inclusion Programme Salary Starting from €31,000 per annum Closing date 13th September 2024 Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, To be considered for this role you will be redirected to and must complete the application process on our careers page.
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