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Dispatch Team Member, Network Operations, WiltonVacancy Number: 24027
Business Support, Customer Service (Entry)
Job Type: Full-time
ESB is a purpose-led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution, and supply in Ireland, Northern Ireland, and Great Britain, and an international energy consulting business.
With almost 8,000 employees, we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in, and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge, and feel connected to our purpose, colleagues, customers, and community.
Position Description As ESB Networks transitions the electricity system to a high renewables, low carbon system, with customers at the centre, there is a need to maintain operational excellence and ensure security of supply, whilst developing and scaling more flexible demand. ESB Networks have recently realigned the organisation structure to focus on Distribution Markets and System Operation (DMSO) capabilities required to meet the recent Energy Demand Strategy (CRU 21/06/2023) and accelerated Climate Action Plan targets.
As part of the new DMSO structure, the ESB Networks National Distribution Control Centre (NDCC) team is expanding to meet the needs of the future. The NDCC comprises the Control Room and Dispatch teams. The NDCC operates 24 hours a day, 365 days a year, to ensure that centralised operational services are delivered to the required standards. The NDCC is responsible for monitoring the electricity distribution network, responding to alarms and faults, carrying out remote operations, implementing centralised control, and dispatching field staff when required.
The Dispatcher is responsible for contacting and dispatching field staff when required and maintaining the status of faults and outages as updates are provided.
The role is office-based in Wilton (with the possibility of some remote working) and requires 8-hour shift work, mornings, afternoons, and evenings 7 days a week including public holidays and weekends.
Key Responsibilities Contacting and dispatching of ESB Networks staff efficiently in response to faults on the electricity networkContacting and dispatching of ESB Networks staff efficiently in response to calls from the public and other third parties reporting emergencies and hazards on the electricity networkCommunication with ESB Networks staff nationwide, Control Room Operators, Customer Call Centre Agents, and Emergency Services as requiredMonitoring, updating status, and reporting of faults and emergency calls using ESB Networks' Operations Management System (OMS/NMS)Use of other IT systems and applications to implement National Distribution Control Centre and Network Operations procedures as requiredExperience and Qualifications Excellent communication and interpersonal skillsExperience communicating key information via phone calls and using control/contact centre phone systemsGood IT and computer skills - Windows and Microsoft packagesGood at multi-tasking, prioritising, and working under pressureA willingness to embrace change and work with new technologies and procedures as they emergeA willingness to work shift hours including evenings, nights, weekends, and public holidaysA willingness to work additional hours if required outside normal scheduled rotaAn appreciation of ESB Networks electrical network and equipment and use of electrical schematicsKnowledge of operational management systems or operational technology would be an advantage, but is not a requirement – training will be providedLocation Reporting to: National Distribution Control Centre Supervisor, Leopardstown Road, Dublin 18.
Why ESB? Opportunity to lead and operate on the frontline of Ireland's transition to a net zero futureEmbracing & facilitating a Smart Working Future / Hybrid WorkingCareer development through mentoring and trainingCorporate Social Responsibility OpportunitiesActive Social & Sports ClubsNetworking opportunitiesCredit UnionGenerous Pension ContributionsAccess to Staff Well Being programmesGenerous parents leave entitlementsGreat team environment working to our Core Values – Courageous, Caring, Driven and TrustedESB has a comprehensive Diversity and Inclusion ProgrammeStarting from €31,000 per annum
13th September 2024
Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, ******
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Your application will be held in reserve for 6 months should you be suitable for the role.
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