Employee Experience Program Manager, Registration & Compliance OperationJob ID: 2705002 | Amazon Development Centre Ireland Limited - D94
RCO is focused on making Amazon the safest and most trusted place on Earth by protecting the innocent and preventing the malicious. The RCO EET team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the skills and knowledge to deliver excellence daily.
We are seeking a highly motivated Program Manager to join our team and support a positive RCO Support Operations employee experience. You will be responsible for managing and coordinating various projects and initiatives to improve the employee experience. Your focus is to ensure managers and associates receive information that helps them to grow and succeed in their role. You will directly support the platform we use to deliver updates, team events, and learning opportunities to RCO Support Operations employees globally. You will work closely with cross-functional teams and stakeholders to ensure the successful execution of projects. The ideal candidate will demonstrate ownership, willingness to dive deep, and maintain focus on delivering results. You will be responsible for planning, executing, managing, and measuring employee experience projects that align with our business objectives. You will be a steward of the employee experience, and help deliver as we strive to be Earth's Best Employer.
Key job responsibilitiesManage projects from inception to completion, including small, medium, and large-scale projects across the Support RCO businessDevelop detailed project plans and schedules, identify resources needed, and assign responsibilitiesContinuously monitor project progress, track milestones and deliverables, and ensure timelines and budgets are metProactively identify and resolve issues, including escalations when obstacles or blockers ariseAssist with employee research initiatives that help us identify pain points and opportunities to improve our products and strategiesDive deep into engagement data to surface trends, opportunities, and successesWrite status report documents for internal and leadership review of current projects and strategic prioritiesBASIC QUALIFICATIONS3+ years of program or project management experience3+ years of working cross functionally with tech and non-tech teams experience3+ years of defining and implementing process improvement initiatives using data and metrics experienceBachelor's degreeExperience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS3+ years of driving end to end delivery, and communicating results to senior leadership experience3+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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