Your career at Deutsche Börse GroupYour area of work
Corporate IT of Deutsche Börse Group is in charge for end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes, as well as Deutsche Börse Group's Reference Data Platform. We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group's success. Our mission is simple – Make IT Run!
We are passionate in running our existing IT Landscape and exploring every day what makes DBG as a company, and thus all our colleagues, run better – simplify and automate processes, use modern technology and devices, and make collaboration fun. We are driven by user experience, performance, stable operations, and a high degree of Information Security and Compliance.
Your responsibilities 1st and 2nd Level technical Support in EnglishAbility to provide exceptional technical user support in a fast-paced environment where timely resolutions of issues is essential for a professional service and positive user experience.Adept at analyzing complex issues proposing effective solutions and/or forwarding incidents and support requests.Manage and prioritize high volumes of support tickets with attention to detail, ensuring prompt resolution and excellent end user support.Ensure incident information and support requests are recorded/maintained completely for support activities, resolutions, and configurations.Follow up on forwarded incidents.Adhere to established IT policies, security protocols and procedures when assisting and supporting technical issues.Ability to multitask in a dynamic environment and consume/understand large amounts of information for daily tasks.Ensure knowledge database is updated and maintained.Ownership and responsibility of User satisfactionYour profile University degree in computer science or a comparable education.Experience (2-3 years) in providing IT-Support (IT Helpdesk - 1st & 2nd Level).In-depth knowledge of Windows operating system, proficient in hardware diagnostics and troubleshooting software applications.Excellent Windows 10, MS-Office, and Microsoft products knowledge.Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad).Ability to support iOS & Android mobile devices.Strong service, resolution, and target achievement drive with demonstrated ability to handle multiple priorities diligently.Experience with SAP ticket system and remote tools.Highly organized, analytical thinking individual with attention to detail and excellent problem resolution skills.People-oriented individual who can thrive in a global team environment and contribute positively to a dynamic work environment.Excellent English language communication skills (Verbal and Written)Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round off your profile. There are numerous good reasons to work for us: responsibility at an early stage, hybrid working model, attractive benefits, an international working environment, and a broad variety of career opportunities.
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