The Mespil Hotel has a great opportunity for anExperienced Receptionist to join our Front Office Team.
The successful candidate will assist in the organisation of the reception shift while on duty and provide the guest with an efficient and friendly welcome and departure.
Responsibilities Main areas of responsibility will include: Front Office Operations Assisting in the smooth operation of the reception desk Welcoming and acknowledging all guests in the reception and lobby area in a warm and friendly manner Delivering excellent customer service to all guests at all times Communicating hotel and city services to guests Balancing all financial records and reports at the end of each shift.
Communicating effectively with the accommodation manager and supervisors for the availability of clean inspected rooms and extra requirements for guests Communicating clearly with tour guides and organising group luggage to and from bedrooms Ensuring floats are balanced at the end of all shifts Preparing rooming lists in conjunction with reservations team Customer Service To provide an efficient and friendly service to guests at all times To follow the Mespil Hotel key standards at all times To provide a warm and friendly telephone service to guests Handling guest complaints in a professional manner and to a 4 star standard To maintain a positive, friendly attitude with both hotel guests and your colleagues Required The successful candidate will be required to have: Strong experience working as a hotel receptionist Experience with a front office management system Excellent communication and interpersonal skills Excellent customer service skills The ability to remain calm under pressure Strong organisation and time management skills Fluent English The ideal candidate will possess the following attributes: Full proficiency of Opera A third level qualification of hospitality Benefits Flexible Roster Competitive salary Meals on duty Provision of uniform Educational Sponsorship Continuous training and development Complimentary stays in our sister property Social Events Calendar Employee Recognition Awards Skills: Receptionist Opera Hotel experience