Job Description At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do.
Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do.
We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
About The Role Duties and Responsibilities of the Role: Greet guests warmly and professionally, ensuring a positive and friendly atmosphere.
Attend to guests' inquiries, requests, and complaints promptly and professionally.
Suggest menu items, offer recommendations, and assist with special dietary requirements.
Ensure guests' needs are met and exceed their expectations through attentive service.
Efficiently take food and drink orders from guests, ensuring accuracy and attention to detail.
Relay orders to the kitchen and bar staff, maintaining effective communication channels.
Serve food and beverages promptly, observing proper food handling and presentation.
Assist in setting up the F&B area before service, including arranging tables, chairs, and tableware.
Ensure cleanliness and hygiene standards are maintained throughout the F&B venue.
Clear and clean tables promptly after guests have finished their meals.
Process payments accurately, including cash, credit cards, and other payment methods.
Handle cash and POS transactions responsibly and maintain a balanced cash register.
Adhere to all health and safety guidelines and regulations, ensuring a safe working environment.
Comply with food hygiene standards and assist with regular cleaning routines.
Collaborate with other team members to ensure efficient service and a harmonious work environment.
Communicate effectively with colleagues and supervisors to address any operational issues.
Requirements for the role: Minimum of 2 years experience in Food & Beverage, preferably in a luxury hotel.
Excellent communication and interpersonal skills.
Customer-oriented and able to work well under pressure.
Ability to work flexible hours, including weekends and holidays.
Skills Needed About The Company Plan your Perfect Stay with us You might be looking for something nearby or hoping to head into Dublin for the day – whichever you prefer, check out some of the below recommended attractions. Company Culture 128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms.
Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it's deserved.
Desired Criteria Required Criteria High school diploma or equivalent.
Previous experience in the food and beverage industry.
Excellent communication and interpersonal skills.
Customer-oriented and able to work well under pressure.
Ability to work flexible hours, including weekends and holidays.
Closing Date Friday 27th September, 2024
