Field Service Engineer (f/m/d)The Opportunity: Avantor is looking for an Field Service Engineer (f/m/d) to provide technical support on laboratory equipment including installation, preventative maintenance, repair and validation in a timely and efficient manner to our pharma customers based in Leinster (mainly Dublin area), Ireland.
This role will be a full-time, field-based position with regular travel to the customer sites. Next to an attractive salary, we offer a performance-based bonus plan, private healthcare, 25 days holiday, a company car & fuel card, as well as a company pension scheme. Interested? - Let's talk!
Working hours: Monday-Friday with daily hours being dependent on customer site location and workload (37.5 working hours/week in total)
The team: You will be part of the advanced engineering team currently consisting of 13 dedicated Associates. As a member of this team, you will join us in helping our customers maintain critical laboratory equipment in the best condition and thus accelerate scientific progress and discoveries.
What we're looking for: Education: Minimum of ONC or HNC level or above in Electronics, Mechatronics or another relevant technical discipline
Experience: Minimum of 2-3 years' experience repairing industrial electronic equipment / technical services
Qualifications: Accredited calibration experience highly desirableDemonstrate a strong background working in a field service or technical support role gained within a high value electrical capital equipment environmentExperience in a wide range of electrical and electronic sectors including pharmaceutical, medical and laboratory autoclaves, sterilisation systems, washer disinfectors, incubators and a range of laboratory equipment. However, we also consider candidates coming from other industries if they are open to be trained and bring solid electronics maintenance experienceExcellent communication and customer facing skills are a mustInteracts well with all associates, management, clients and suppliersFlexibility regarding movement to different client sitesTechnical writing skillsKnowledge in electronic measurement, science and statisticsIT Literate – competent with MS Office Suite, Lotus Notes, SAPFull clean driving licence is a mustHow you will thrive and create an impact: Proactively manage customer relations with emphasis on communication with customers and ensuring customer satisfactionYou are responsible for the smooth delivery of the technical service product portfolio to the assigned customer baseCross train all other members of the team in specific area of expertiseDeliver efficient after sales service to ensure consistent customer satisfactionRespond in a timely and efficient manner to technical enquiries and resolves technical problems to the satisfaction of the customerConsistently generate leads for sales and service revenue when out in the fieldProactively work with Service Manager with regard to any issues observed in the fieldAble to investigate and identify faults and find solutionsIn conjunction with Department Manager set your own goals and take ownershipDisclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
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