The Offer Work alongside & learn from best in class talent Fantastic work culture Generous Time Off: Enjoy 52 days of paid time off each year Freedom to work from anywhere with flexible hours The Job Key Responsibilities Strategic Planning and Management Strategy Development : Create and implement strategies for marketing, sales, and customer support to align with company goals.
Team Building : Recruit, train, and manage teams in marketing, sales, and customer support.
Process Optimization : Establish best practices and efficient workflows within each department.
Budget Management : Oversee department budgets to ensure effective cost management.
Collaboration : Partner with the management board and other departments to drive company success.
Performance Monitoring : Develop performance evaluation and bonus systems to promote a results-driven culture.
Marketing & Sales Customer Acquisition : Design and implement strategies to acquire customers through online platforms.
Relationship Management : Build and maintain strong relationships with key clients.
Partnerships : Establish partnerships with relevant external organizations.
Brand Growth : Create and execute marketing initiatives to boost brand visibility and customer acquisition.
Customer Insights : Monitor and assess customer satisfaction levels.
Support and Accounting Customer Support : Oversee customer ticket processing to ensure timely and efficient issue resolution.
Invoicing & Dunning : Ensure accuracy in invoicing and manage the dunning process as needed.
Financial Analysis : Collaborate with accounting to provide relevant data and insights for business evaluations.
The Profile Key Requirements Leadership : Proven experience in a management role, especially in department development.
Expertise : Strong knowledge of marketing, sales, and customer support functions.
Stakeholder Communication : Skilled in engaging with multiple internal and external stakeholders.
Business Acumen : Proficient in financial and business management.
Process Management : Skilled in designing and refining processes for scalability.
Communication & Negotiation : Excellent communication, presentation, and negotiation skills.
Technical Familiarity : Comfortable with tools and technology used in business development.
The Employer Our client is a premier provider of bespoke data and software solutions on a global scale.
Our client collaborates with legal authorities worldwide to develop and distribute customs and global trade data, aiding a variety of industries.