PST.AG is a premier provider of bespoke data and software solutions on a global scale.
We collaborate with legal authorities worldwide to develop and distribute customs and global trade data, aiding a variety of industries.
Our mission is to empower businesses to adapt and excel in a dynamic global landscape. We're a growing medium-sized enterprise with a global team, embracing a near-complete remote work culture.
PST.AG was founded in the center of Germany, now our diverse team spans over 20 nations across four continents, and we're poised for further growth. Committed to open-source technology, we actively contribute to and support the open-source community, believing it fosters innovation and collaboration.The RoleRole OverwiewWe are seeking a Head of Business Development to drive our growth strategy, oversee marketing and sales, and establish an efficient customer care division.
Reporting directly to the Management Board, this role will be instrumental in shaping PST.AG's strategic and operational success.Key ResponsibilitiesStrategic Planning and ManagementStrategy Development: Create and implement strategies for marketing, sales, and customer support to align with company goals.Team Building: Recruit, train, and manage teams in marketing, sales, and customer support.Process Optimization: Establish best practices and efficient workflows within each department.Budget Management: Oversee department budgets to ensure effective cost management.Collaboration: Partner with the management board and other departments to drive company success.Performance Monitoring: Develop performance evaluation and bonus systems to promote a results-driven culture.Marketing & SalesCustomer Acquisition: Design and implement strategies to acquire customers through online platforms.Relationship Management: Build and maintain strong relationships with key clients.Partnerships: Establish partnerships with relevant external organizations.Brand Growth: Create and execute marketing initiatives to boost brand visibility and customer acquisition.Customer Insights: Monitor and assess customer satisfaction levels.Support and AccountingCustomer Support: Oversee customer ticket processing to ensure timely and efficient issue resolution.Invoicing & Dunning: Ensure accuracy in invoicing and manage the dunning process as needed.Financial Analysis: Collaborate with accounting to provide relevant data and insights for business evaluations.Ideal ProfileKey RequirementsLeadership: Proven experience in a management role, especially in department development.Expertise: Strong knowledge of marketing, sales, and customer support functions.Stakeholder Communication: Skilled in engaging with multiple internal and external stakeholders.Business Acumen: Proficient in financial and business management.Process Management: Skilled in designing and refining processes for scalability.Communication & Negotiation: Excellent communication, presentation, and negotiation skills.Technical Familiarity: Comfortable with tools and technology used in business development.What's on Offer?Work alongside & learn from best in class talentFantastic work cultureGenerous Time Off: Enjoy 52 days of paid time off each yearFreedom to work from anywhere with flexible hours