Hotel Receptionist

Job DescriptionMain Job Duties and ResponsibilitiesTelephone answering and redirecting Complete Room Reservation bookings Complete Food & Beverage Reservation bookings Concierge Services - Sound Local knowledge on attractions and servicesProvide a Warm Welcome to our guests on their arrival to Park Hotel Kenmare Introduce our Guests to the the hotel facilities and services.Escort them to their room Accurate Cashiering and Billing duties Good Written communication completing with emails and lettersComplete Voucher requests listen and respond to guest queries and requests both in-person and by phoneprovide accurate information about local attractions and servicesCommunicate with Housekeeping and Maintenance to address any guest request.Follow the Park Hotel Kenmare 5 Star Best Practices along with Realis & Chateaux 5 Star guidelines QualificationsCustomer service orientationAttention to detail and accuracyPlanning and organizingAbility to multitask and prioritizeProfessional appearance and attitudeEffective verbal and written communication skillsAbility to handle stress and stay calm under pressureConflict resolution skillsDecision making and judgment skillsTeam workFlexible regarding work schedulesAbility to respond appropriately to diverse customers and guestAdditional InformationDiscount rates for rooms, spa, food and beverageDiscounted rates for Relais & Chateaux propertiesStaff parkingUse of spa/ gym facilitiesExcellent Training and Personal developmentPotential to gain experience in other departmentsMeals providedUniform provided