06th November, 2024 Egates Specialist Engineer - Dublin AirportESP Global Services are currently recruiting a Specialist Engineer to join our team in Dublin.
We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7.
As the Specialist Engineer, you will work as part of the ESP Global Services team to provide on-site support for all components of the airport passenger processing system within agreed contractual service level agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
A snapshot of what you will be doing: Provide first, second and third-line support for specialist equipment across the supported sites.
Provide route cause analysis on repeat incidents to provide permanent fix.
Proactive Maintenance Activity & Visual checks: Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues associated with the specialist equipment, also discussing with the officers daily to ensure they do not have any issues.
Manage spares inventory for covering location.
This role will be working 07:00-19:00 4 on 4 off with on call roster.
What are we looking for?
3-5 years' experience required in a mechanical operations/ IT field engineer role.
Good knowledge and experience in IT hardware, Microsoft Desktop software & network fundamentals.
Strong diagnostics and trouble shooting skills.
Self-motivated with a willingness to learn and adapt to any new change or situation.
Excellent verbal and written communication skills.
5 Year Traceable work history and referencing for garda vetting Airside clearance will need to be obtained We offer: ESP offers a basic salary up to €36,750 + pension, life assurance and access to ongoing training and career development.
Shift Allowance paid at €250 Per month and on call €16 per night + overtime.
Company Phone and Laptop will be providedFull Training will be provided for the successful candidate.About us:ESP Global Services has been providing round-the-clock IT support worldwide since 1992. delivered 24/7 customized IT support, managing over 1,000 tickets daily for 200+ customers worldwide.
With expert teams of on-site and visiting engineers and a multi-lingual service desk, we provide tailored solutions for industries like aviation, where speed, security, and efficiency are critical.
Our global IT hardware lifecycle management, backed by ITIL-aligned and ISO-accredited standards, ensures seamless support across multiple international locations.
At ESP, we are a passionate, ethical, and security-focused community, driven by a shared vision to exceed customer expectations every time.Join a team prioritizing excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.ESP Global Services is an equal-opportunity employer.