Job Title and Grade Junior IT Support Specialist - Clerical Officer, Grade IV Campaign Reference SVHF/06/2024 Closing Date Friday 06 September, 2024 Proposed Interview Date (s) As soon as possible following closing date. Taking up Appointment A start date will be indicated at job offer stage. Location of Post St. Vincents Hospital, Fairview. Organisational Area Community Health Care Organisation (CHO) Area 9, Dublin North, Dublin North Central, Dublin North West Mental Health Services. Details of Service St Vincents Hospital Fairview provides progressive and comprehensive Multidisciplinary Team, Mental Health services. These include Adult and Child and Adolescent Inpatients services, Adolescent and Adult Day Hospital services, Community Clinics, Outpatient and Community Residential services for the catchment area of Dublin North City. It is essential that these services operate seamlessly from the service users perspective. Reporting Relationship The post holder reports directly to the IT Manager and his or her nominee, and is responsible to the CEO. Purpose of the Post As a Junior IT Support Specialist at St Vincents Hospital Fairview, you will play a pivotal role in providing technical assistance and support to our hospital staff. Your responsibilities will include troubleshooting basic technical issues, assisting in maintaining IT systems and infrastructure, and collaborating closely with the Lead IT Specialist to ensure the seamless operation of all IT-related functions within the hospital. Principal Duties and Responsibilities Respond to and resolve basic IT inquiries and issues from hospital staff, ensuring timely and effective support. Provide hands-on assistance with hardware and software installations, configurations, and updates. Assist in the setup and maintenance of user accounts, permissions, and access rights in various IT systems. Monitor and maintain the functionality of IT equipment, such as computers, printers, scanners, and networking devices. Collaborate with the Lead IT Specialist to identify and implement process improvements and efficiencies within the IT department. Assist in maintaining accurate records of IT inventory, including hardware, software licenses, and peripherals. Participate in the development and implementation of IT security measures and protocols. Provide technical training and guidance to hospital staff on the appropriate and secure use of IT resources. Assist in troubleshooting and resolving minor network connectivity issues. Stay up-to-date with emerging IT trends, tools, and technologies to contribute to the continuous improvement of IT services. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post, while in office. Eligibility Criteria Qualifications and/ or experience Diploma or degree in Information Technology, Computer Science, or a related field. Basic understanding of IT principles, hardware, software, and networking concepts. Strong problem-solving skills with a customer-oriented approach. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Eagerness to learn and adapt to new technologies and processes. Prior experience in a technical support role is a plus. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are advantageous. Post Specific Requirements Excellent IT Skills, Microsoft Word, Excel and Access in particular. Organisational skills. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrate: The ability to work in an accurate and methodical manner, with great attention to detail, while meeting the demands of a busy office. Excellent MS Office skills to include Word, Excel, Access. Communications & Interpersonal Skills Demonstrate: Excellent communication and interpersonal skills including the ability to present information in a clear and concise manner and tocommunicate successfully. High degree of confidentiality. Planning & Managing Resources Demonstrate: Excellent planning and organisational skills including using computer technology effectively. The ability to manage deadlines and effectively handle multiple tasks. The ability to manage within allocated resources and a capacity to respond to changes in a plan. Evaluating Information, Problem Solving & Decision Making Demonstrate: Flexibility, problem solving and initiative skills including the ability to adapt to change The ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate. The ability to recognise when it is appropriate to refer decisions to a higher level of management. Team Working Demonstrate: The ability to work as part of a team and to establish a good working relationship with a wide range of internal and external stakeholders. Theability to work independently on own initiative. Strong team skills. Commitment to a Quality Service Demonstrate: Great attention to detail and high levels of accuracy. Awareness and appreciation of the customer both internal and external. A commitment to maintaining high work standards. A commitment to providing a quality service and customer service skills. Campaign Specific Selection Process Ranking/Shortlisting /Interview/Panel A ranking and or shortlisting exercise may be carried out on the basis of information supplied within your application for the post. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in bands depending on the service needs of the organisation. Recruitment and Selection Policy St. Vincents Hospital Fairviewwill run this campaign in accordance with the Recruitment and Selection Policy Code of St. Vincents Hospital Fairview. Candidates should note that canvassing will disqualify and will result in their exclusion from the competition. Candidates may be required to produce documentary evidence to support any statements made by them in their application or any supporting documentation. Candidates should note that inaccurate information will invalidate their application. As the service needs of SVHF evolve and develop over time, there may be an impact on this role and therefore the job description may be reviewed according to the service needs of the Hospital. This job description is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. Tenure This appointment will be on the basis of a Fixed Term Contract for a period of 12 months. Remuneration The salary scale for the post 0558 GRADE IV (CLERICAL) (as at 01/06/24) is (pro rata): €33,756; €35,867; €36,715; €38,856; €40,817; €42,533; €44,194; €46,435; €48,063; €49,702; €51,221; €52,776 LSIs Working Week The standard working week is 21 hours per week (3 days). Annual Leave The annual leave associated with the post will be confirmed at appointment stage. Superannuation This is a pensionable position with St. Vincents Hospital Fairview. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to St. Vincents Hospital Fairview on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the SVHF Scheme which are no less favourable to those which they were entitled to at 31st December 2004. Probation Every appointment at St. Vincents Hospital Fairview shall be subject to a minimum probationary period of at six months. Pre-Employment Health Assessment Prior to commencing in this role a person will be required to attend a GP for a pre-employment medical check. Any person employed by the hospital must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Garda Vetting The hospital will carry out Garda Vetting on all new employees. An employee will not take up employment with the hospital until the Garda Vetting process has been completed and the hospital is satisfied that such an appointment does not pose a risk to clients, service users and employees. Work Permits/Visas Where relevant, offers of employment are made on a conditional basis - that where a work permit or visa is required, the candidate will produce satisfactory evidence of the relevant documents and it is the candidates responsibility to ensure that such documents remain valid for the duration of the contract of employment. St. Vincents Hospital, Fairview is an equal opportunity employer. Skills: IT It Support It Technician
