New Business Account Executive- Personal Lines/... Arachas · Sandyford, Dublin, Santry · Hybrid[...]

Sales and Activity Management: Work with team manager on call flows and volumes of calls. Dealing with web and queries from clients and close out sales across a suite of products. Coach customers through the sales process, providing benefits and covers. Outbound to potential customers to advise of products and covers available and close out sale. Work on specific campaigns with the team manager on driving additional sales. Customer Relationship Management: Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and meeting commitments. Deal with any issues that customers may have with queries, quotes etc. Customer Service: Portray a professional image to meet or exceed customer service standards. Take personal responsibility for delivering the highest level of accuracy and quality in your work. Deal with requests and enquiries from customers, staff and management in a professional and timely manner. Team Collaboration: Working as part of a team environment to ensure all customer needs are met. Working together to ensure the team is on track to meet monthly and yearly targets. Compliance: Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards. Requirements: Preferable to have a strong sales or customer service background. At least 18 months relevant Insurance experience. Compliant with the Central Bank Minimum Competency Requirements- APA (Personal General Insurance) as a minimum requirement with a willingness to progress to further educational qualifications as required. An enthusiastic and flexible approach. The ability to work in a fast-paced, constantly evolving environment. Strong IT skills. Relay/Applied knowledge an advantage. Person Specification: Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses. The ability to prioritize workloads and adapt to unforeseen events. A good degree of personal organization and a structured approach to time and resource management. Commitment to their own professional development. Sales driven, enjoys fast-paced sales activity. Customer focused, working always with the customer first approach in line with Arachas culture. Works with team to improve performance individually and as part of a team structure. Working on their own initiative but happy to work as a key member of a busy team to exceed challenging sales targets. Demonstrate strong Product & Technical Knowledge with a willingness to become a product expert on behalf of the team. Innovative.
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