The 4* Carrigaline Court hotel has recently completed a multi-million Euro refurbishment scheme, including the renovations of our bedrooms, meeting and banqueting rooms, and guest lobby areas.
Work is also underway in renovating the hotels leisure centre facilities.
The hotel has 91 bedrooms and luxurious suites, a wide range of conference and banqueting facilities, a Leisure Centre, along with dining options including fine dining in the Bistro restaurant, carvery served in Collins Bar, and Afternoon tea served in our new lobby atrium.
Our hotel has a mix of business and leisure guests, and the redevelopment coupled with the high level of service delivery by our friendly, professional team members, means that the Carrigaline Court hotel is well placed in terms of positioning for those considering hotel stays in Cork.
As part of our ongoing development, the Carrigaline Court hotel is now seeking applications for the position of Reservations & Revenue Executive As part of the Front of House team, this person will support the hotel's activities relating to processing of bookings.
A direct Report line is to the Front Office Manager, with a dotted reporting line to the Head of Sales and Marketing.
Working in a fast paced environment, the successful candidate will be part of a closely knit team managing reservations and guest relation queries, and will be integral in terms of driving occupancy and revenue for the hotel.
Key Duties and Responsibilities will include: To deal with all prospective customer enquiries in a professional & efficient manner Managing inbound calls from customers regarding bedroom sales Processing of email and online reservations across direct and 3 rd party providers To develop and maintain corporate relations with regular clientele.
Performing administrative duties including processing of data in a GDPR compliant manner Commercial awareness regarding room rates and availability Maximizing revenue using upselling and cross sell techniques.
Managing availability of bed stock online across various sites Management of allocation of room types, considering factors such as rate, number of guests per room, and average length of stay Enforce company policy relating to securing of payment method and booking deposits.
Noting guest requests in the Hotel Property Management System and relaying to cross-departmental team colleagues.
Processing of reconciliations relating to 3 rd party bookings and commission payments To support the Reception team as required in terms of managing guest relations and check-ins.
Performing outbound calls and communications as part of guest relations pre-arrival process Work closely with colleagues on cross-departmental activity The prospective candidates should have: Experience in a customer service role, ideally dealing with inbound reservations/bookings.
Previous experience in the hospitality industry a distinct advantage Strong multitasking skills, including ability to complete data entry while communicating with clients.
Excellent typing level and Microsoft Office Suite skills (Outlook, Word) Knowledge of Hotel PMS systems (eg.
Hotsoft, Guestline, Opera) or CRM systems preferred.
A good commercial acumen relating to revenue opportunities and ability to assimilate numerical reports in relation to occupancy and available bed stock Excellent communication skills and fluency in spoken and written English Ability to be succinct in terms of completing of tasks and closing enquiries.
Polite and well mannered both in relation to guests and work colleagues Exceptional time management, organisational and planning skills A professional can-do approach to activity and to lead by example when performing duties Benefits include: Free car parking Use of hotel leisure facilities Meals while on duty
