Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they're looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
As an Inbound SDR, your role is to generate new business pipeline through inbound opportunities by helping prospects understand the value of Front. You will leverage excellent communication skills, deep product knowledge, and business acumen to build relationships with leads. You will partner closely with the sales team to identify opportunities that otherwise would be left undiscovered.
What will you be doing? Deliver a best-in-class customer experience for prospects and customers of Front
Quickly identify, qualify, and follow up on inbound leads (demo requests, trial leads, content downloads) via phone, email, and InMail
Become a product expert on Front and its value prop. Hold yourself accountable to become a Front power user and technical expert
Maintain an up-to-date knowledge of our product and its value proposition to customers
Document all interactions and findings with leads in our CRM, and create a seamless handoff process to Account Executives
Partner with Marketing, Sales, and Operations to iterate on strategy, optimize deal flow, and improve lead quality
Provide additional sales team support on an ad hoc/as-needed basis
Proactively look for new opportunities within a targeted book of business through means of cold calling, email, and InMail
What skills and experiences do you need? Experience in a business development/sales related role preferred
Proactive prospecting outreach preferred, if not, ability to show how you are working on developing this skill currently
Stellar written and verbal communication skills
Strong business acumen
CRM experience, especially Salesforce, is a plus
Empathy, active listening skills, and a unique ability to uncover customer needs
A great attitude, competitive spirit, and love for teamwork
A "roll-up the sleeves" mentality
Strong bias to action, adaptability (fast-paced environment)
This position is hybrid, expected to be in our Dublin office on Tuesdays and Thursdays. What we offer: Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Focus Fridays - learn more here!
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
75 Euro per month Lifestyle Stipend to spend on fitness and other activities
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