Transport Co-ordinator - Cork Builders Providers - Togher, Cork Chadwicks Group, part of the esteemed Grafton Group Plc, holds the prestigious position as a leading force in the builder's merchanting industry throughout the Republic of Ireland. Its foundational operations are rooted in the well-established Builders Merchants division, where renowned brands like Chadwicks, Cork Builders Providers, Davies, and Telfords have become trusted names for quality products and services.
Principle Objective Reporting to the Branch Manager, the purpose of this role is to support in-branch online business growth and the day-to-day management of in-branch logistics/route planning processes. This role will drive strong disciplines ensuring excellence in customer service are in place, consistency of standards for online orders and logistics.
Knowledge & Experience Construction industry knowledge desired but not essential. Knowledge of building and related products desirable including load and weight for transport purposes. IT literacy essential with the ability to handle analytical data. Previous experience in a Sales/Negotiation role desired. Key Responsibilities: Ensure all orders placed both in store and online are picked and shipped/collected in line with our customer service standards. Route planning/route optimisation. Work closely with the branch manager and yard colleagues to drive pick times that exceed customer expectation. Management of online and logistics metrics including the follow-up on customer queries. Challenge underperformance of KPI's, providing support where appropriate. Drive sales through great service standards. Liaise with central support colleagues. Ensure the online business is delivering sales and margin targets. Understand customer data and insights and deal with actions arising from reports. Work with the wider branch team to understand the root cause of missing items and assist them in developing plans to address. Management of 3rd party transport provider relationships including transport cost management. Improve operational efficiencies through continuous improvement and review of processes and procedures. Regular auditing of systems and processes to ensure procedures are being followed. Essential Competencies Full competence with software packages including MS Outlook, MS Word & Excel. Effective team working and networking skills. Ability to prioritise workload. Commercial awareness and numeracy skills. Excellent interpersonal and customer-facing skills. The flexibility and willingness to learn. Dynamic, motivated & driven to achieve targets. Excellent organisation skills and attention to detail. Excellent communication skills, both verbal and written. Ability to work individually and as part of a team. A positive attitude. Passionate about delivering a good service. Contract Type Permanent. Full time 39 hour contract. Working week Monday to Friday, may be required to take part in the Saturday roster. Location: Togher, Cork. Our Benefits Include Competitive Basic Salary. Private Health Care. Sick Pay Scheme. Paid Maternity and Parental Leave. Pension Scheme. Colleague Saving Scheme. Profit Share Scheme. Colleague Discount. Educational Assistance. Wellness initiatives.
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